Knowledge-grounded website assistants
How we structure AI assistants around verified public content and human support.
The use case
Visitors should be able to find accurate information about services, delivery experience and contact routes without relying on an assistant that invents policies or capabilities.
Our implementation approach
Connect the website assistant to approved public service pages and a maintained knowledge store. Separate unpublished CMS drafts and private enquiries from the public knowledge boundary. Test unanswered questions, hand-off behavior and website-widget loading before launch.
Current SWD website integration
The corporate website includes a chatbot verification token and asynchronously loads the SWD chatbot widget. Crawling, ingestion schedules, search coverage and bot response quality remain subject to the chatbot platform’s configuration and testing.