SWD Chatbot — configurable website knowledge assistant
A multi-website knowledge-assistant platform with embeddable customer chat, website content collection and business administration.
The business problem
Websites contain valuable product and service information, but visitors often cannot quickly locate the answer they need. SWD Chatbot is designed to make approved site knowledge available through a consistent conversational interface.
Platform capabilities
Our ASP.NET Core platform supports customer and website administration, verification of connected sites, embeddable JavaScript chat, visual customization, knowledge sources, FAQ review and conversations. Website content scanning and editable responses support a controlled knowledge workflow.
Implementation and scope
Designed for controlled, useful website conversations, the platform connects published information with an editable knowledge base, responsive chat widget and customer administration. Deployment can be adapted to each website and its business content.